Client: I don’t see the updated information on the website
Me: Did you refresh the page?
Client: I don’t see why that should be necessary.
Me: Well, it is if you want to see the updated information. Just hit the refresh button, or press the F5 key.
Client: In all my years of using computers, I’ve never heard of that requirement before. Please update the information like I requested and let me know when it is done.